- Terms and conditions for

By making a purchase on the website you are agreeing to the terms and conditions set out below.

>. Payment with order only, (goods dispatched once payment made).
We accept all major credit cards except AMEX/Diners.

>.All orders will be sent using a standard delivery service by your countries postal Service.
UK = Royal Mail
Secure Next Day Delivery (UK Only) This service is available at an extra cost.

>. All orders will require a signature upon delivery.

If an item is currently out of stock and there is going to be a delay of more then 7 days or more before the item is back in stock we will send an alternative product so you are not kept waiting for your order.

Same Day Dispatch
Although we advertise same day dispatch up to 4pm Monday to Friday this is not guaranteed.
Same day dispatch up to 4 pm only applies to in stock items and may also not be possible during busy periods.

>. All orders are subject to availability and prices are subject to change without prior notice.

>. If a product is not currently in stock we will place it on back order, most likely it will be back in stock with our next delivery. You would expect to receive your order in 3-7 working days. Sometimes there is issues beyond our control, Although 90% of orders are received within 3 days, you should allow 28 days for delivery of your order.

>. Right to change your mind. You have the right to change your mind within 7 days from the date of order. If you have received your order and have not opened it please return the goods to us including any free gifts. We will refund you minus postage costs. If you have received your order and opened it please refer to our refund policy below.

>. Free Gifts Free gifts are given away on the basis that the order is paid for in full and is non refundable. See reufnd policy below.

Refunds. If a refund is agreed these conditions will apply.
1. Items supplied in sealed packaging that have been opened are non-refundable and non-exchangeable.
2. All returns must be in a re-saleable condition.
3. No correspondence will be entered into.
4. Postage will not be refunded. If you have selected the free delivery option a charge of £6.50 will be deducted to cover any postage costs.
5. Any orders containing a free gift are not refundable. If a refund is agreed then the free gift must also be returned. If the free gift is not returned then it will be charged for at the current cost found on our website
6. Any order refunded or part refunded will have a 10% re-stocking fee deducted from the refund total.

If we have not been able fullfil your order within the 28 days stated we will refund with no admin charges.
5. We send qualifying orders free to the UK, if a refund is requested for any order we have sent for free we will deduct £7.50 per order for postage & packaging.
If you paid for next day delivery, it will be deducted from the refund. Postage charges on dispatched orders will not be refunded.

You will be responsible for all delivery charges when returning orders to us. We suggest you use Royal Mail's Recorded delivery and obtain proof of postage. We can not be held accountable for items not sent recorded/registered/special delivery.

Returns: Please use the contact button to contact the Provimax Support team who can provide you with our returns address.

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Pro Vimax is not intended to diagnose, treat, cure, or prevent any disease.
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